Privacy Policy

This Privacy Policy explains how ScaloFly ("we", "our", "us") collects, uses and protects your information when you use our website and services (the "Service").

1. Information we collect

• Account information: your name and email address when you sign up. Passwords are handled by our login system and are never stored in plain text.
• Project information: your answers to the onboarding questions, product images you upload, and your messages with our AI agents.
• Ad data: performance data you upload (for example a CSV file) or, when available, data from an ad account you connect (Meta, TikTok or Google). This can include spend, impressions, clicks, conversions, ROAS and ad names.
• Payment information: handled entirely by our payment processor, Lemon Squeezy. We do not store your card details.
• Usage data: basic information about how you use the Service, so we can improve it.

2. How we use your information

We use your information to provide and operate the Service, including strategy, creative guidance and ad performance recommendations; to process payments and manage your subscription; to contact you about your account or the Service; and to improve and fix problems with the Service.

3. AI processing

To produce answers and recommendations, we send the relevant project data (such as your onboarding answers, messages, product details and ad data) to our AI provider, Anthropic, through its API. This data is processed to create your requested output and is subject to the provider's own data handling terms. We send only the data needed for each request.

4. Sharing your information

We do not sell your personal information. We share data only with service providers needed to run the Service (for example hosting and database, AI processing, payment processing and email), with ad platforms solely to retrieve the performance data you authorized, and when required by law.

5. Data retention and deletion

We keep your account data and project content while your account is active. You can ask us to delete your account and related data at any time by emailing support.scalofly@gmail.com.

6. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal data, or to object to certain processing. Email support.scalofly@gmail.com to make a request.

7. Security

We take reasonable technical and organizational steps to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Ad account access

If you connect an ad account, we request read-only access. We cannot create, edit, pause, scale or spend on any ad or campaign for you. You can disconnect your ad account at any time.

9. Children

The Service is not directed to anyone under 18, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version with an updated date.

11. Contact

Questions about this policy? Email support.scalofly@gmail.com.